Program Operations Specialist

• Manage the end-to-end operations of the Semiconductor Research & Training Center, ensuring seamless delivery of training programs, research activities, and customer services.

• Coordinate program scheduling, batch management, instructor support, student lifecycle activities, attendance, assessments, certification, and operational documentation.

• Serve as the primary point of contact for students, instructors, corporate clients, partners, and internal stakeholders to ensure a high-quality customer experience and timely issue resolution.

• Coordinate with Marketing, HR, Finance, Procurement, IT, and other internal functions to ensure effective planning, resource allocation, and execution of business and training activities.

• Manage finance administration including budgeting support, payment processing, procurement coordination, vendor management, expense tracking, and operational reporting.

• Oversee facility management, classroom and laboratory readiness, equipment utilization, asset management, workplace safety, housekeeping, and administrative support services.

• Monitor operational KPIs, maintain ERP/CRM/LMS records, prepare management reports and dashboards, and ensure data accuracy and timely reporting.

• Support admissions, student counselling, corporate training coordination, seminars, workshops, hackathons, industry events, and ecosystem engagement initiatives.

• Develop, implement, and continuously improve operational processes, service standards, documentation, and compliance practices to enhance efficiency and customer satisfaction.

• Perform any other responsibilities assigned by the supervisor to support the growth, operational excellence, and strategic objectives of ACI Semiconductor.

Age 25 to 32 years 3–5 years of experience in program management, operations, administration, training center management, education services, customer experience, or related functions. Experience in managing end-to-end operational activities including administration, finance coordination, customer service, and facilities management. Experience working in training institutes, educational organizations, technology companies, startups, or professional service organizations will be preferred. Experience coordinating with multiple internal departments and external stakeholders to deliver operational excellence. Experience using ERP, CRM, Learning Management Systems (LMS), or business reporting tools will be an advantage.Strong operational and administrative management capability with the ability to coordinate multiple activities simultaneously.Excellent customer experience and stakeholder management skills with a service-oriented mindset.Strong planning, scheduling, and execution skills to ensure smooth training and research center operations.Good understanding of finance administration, budgeting, procurement coordination, and vendor management. Strong communication, documentation, and reporting skills. Ability to coordinate effectively with marketing, HR, finance, faculty, IT, and external partners. Proficiency in Microsoft Office, ERP/CRM systems, and business reporting tools. Strong problem-solving and decision-making capability with a focus on operational efficiency.

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