Sr. Manager/ Manager - Process Design & Optimization

Nagad Limited

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:Na

Experience:5 to 6 yearsThe applicants should have experience in the following business area(s): Banks, E-commerce, Financial Technology (Fintech) Startup, Group of Companies, Manufacturing (FMCG), Software Company, Telecommunication

Educational Requirements: Bachelor/HonorsConcentration in business, Engineering, Computer Science, Information Systems, or a related field.Master's degree in a relevant discipline from a recognized university will be considered an added advantage.Professional certifications such as Lean Six Sigma, CBPP, PMP, Agile/Scrum or AI-related certifications will be an added advantage.

Job Location:Dhaka

Salary Range: Negotiable

Published: 20 Jul 2026

Deadline: 27 Jul 2026

Vacancy: 1

Job Description

Design, develop, review, optimize and re-engineer business processes to improve operational efficiency, customer experience, compliance, and business performance.
Analyze business processes, data, costs, risks and performance metrics to identify improvement opportunities, eliminate bottlenecks and recommend data-driven solutions.
Drive process automation and digital transformation initiatives by leveraging Robotic Process Automation (RPA), Artificial Intelligence (AI), and emerging technologies to enhance productivity and operational excellence.
Develop, maintain and govern process documentation following the Process Development Framework.
Monitor process implementation and adoption, track benefits realization, resolve implementation issues and recommend corrective actions where required.
Promote a process-driven culture and ensure adaptation of new processes by coaching stakeholders, facilitating cross-functional collaboration, training and continuous improvement practices across the organization.
Develop engaging learning and communication materials, including AI-assisted multimedia content, process guides, videos and digital learning resources to improve process awareness and capability.

Job Requirements

3 to 5 years of experience in Process Excellence, Business Process Management (BPM), Business Transformation, Data Analytics or a similar role.Hands-on experience in process automation, data analytics, AI, RPA, and digital transformation initiatives.Proven ability to lead cross-functional projects, engage stakeholders and drive process implementation and change management.Required Skills:Business Process Management & Re-engineeringProcess Analysis, Optimization, design & DocumentationData Analysis & Performance MeasurementAutomation (RPA) & AI-enabled Process ImprovementDigital Transformation & Process GovernanceAnalytical Thinking & Problem SolvingStakeholder Management & Cross-functional CollaborationChange Management, Coaching & Training

Job Source

https://bdjobs.com/h/details/1511915

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