Senior Manager / Manager - Transformation & Performance Excellence

• Translate approved organizational priorities into a structured process transformation portfolio, implementation roadmaps and measurable outcomes in alignment with business, customer, risk and regulatory requirements.

• Drive cross-functional transformation initiatives from opportunity assessment and business case development through design, implementation, stabilization and post-implementation review.

• Assess end-to-end processes, customer journeys, operating models and business capabilities to identify performance gaps, growth enablers and opportunities for simplification, scalability and service excellence.

• Establish transformation charters, baselines, milestones, governance, dependencies and performance measures; monitor delivery progress, escalate barriers and ensure timely corrective actions.

• Drive process innovation by evaluating, piloting and scaling solutions using workflow automation, RPA, analytics, Artificial Intelligence (AI), APIs and other emerging technologies in collaboration with relevant teams.

• Measure transformation impact through productivity, quality, risk, customer experience and revenue-related indicators.

• Build transformation capability and adoption by facilitating workshops, coaching process owners and champions, communicating change and capturing lessons learned.

3–5+ years of experience in Process Excellence, Business Process Transformation, Operational Excellence, Program Management, Digital Transformation, or a similar role; experience in MFS, Fintech, Banking, Telecom or any another regulated service industry is preferred.Strong understanding of business process optimization, performance improvement, operating model enhancement, and continuous improvement methodologies.Hands-on experience in transformation execution, business case development, data analytics, automation, AI-enabled solutions, or digital initiatives.Demonstrated ability to manage cross-functional programs, engage senior stakeholders, and translate organizational priorities into measurable business outcomes.Required Skills:Process-led Transformation & Performance ExcellenceTransformation Portfolio, Program & Project ManagementBusiness Process Management, Re-engineering & Operating Model DesignBusiness Case Development & Performance MeasurementAutomation, Data Analytics & AI EnablementChange Management, Stakeholder Engagement & Cross-functional LeadershipStrategic Execution, Structured Problem Solving & Decision Support

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