New Client Onboarding
Ensure smooth and professional on-boarding of new clients.
Provide necessary guidance, documentation, and support during the registration process.
Build strong initial relationships to establish trust and long-term engagement.
Transaction Growth & Business Development
Actively work on strategies to increase client transactions and business volume.
Monitor transaction patterns and identify opportunities for growth.
Collaborate with clients to promote new services and solutions that drive higher usage.
Client Problem Solving & Support
Handle client queries and concerns with efficiency and professionalism.
Provide timely resolutions to technical, operational, or payment-related issues.
Maintain a client-first approach to ensure satisfaction and retention.
Back Office Operations
Perform day-to-day administrative and operational tasks to support business functions.
Ensure accurate documentation, reporting, and compliance with organizational processes.
Experience in MFI / NGO sector would be an added advantage.
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