The Business Analyst for Microsoft Dynamics will play a key role in supporting and optimizing the Microsoft Dynamics ERP platform for the Company. The purpose of this role is to ensure that business processes across manufacturing, supply chain, finance, sales and operations are effectively supported by the system and that user needs are translated into well defined functional requirements. The role will act as a bridge between business stakeholders and the technical team to drive process improvement, system stability and continuous enhancement aligned with business objectives.
Analyze and provide business solutions to support the manufacturing aspects of the core business processes, such as but not limited to textile manufacturing and sewing
Provide daily support for Gildan production systems including investigating and resolving complex user questions related to manufacturing systems
Document new processes or procedures, create testing documentation, and create specifications or proposals.
Provide Microsoft Dynamics technical expertise to support operations and service. Address support and enhancement requests.
Develop simplified/lean process improvements or operating practices which best utilize the systems to improve quality; increase productivity; and supports business goals.
Conduct reviews, walkthroughs and solution testing to ensure that deliverables are achieved within accepted SDLC and PMO guidelines.
Participate in integrated testing when needed
Develop, write, and conduct training to end users and IT personnel.
Provide post-implementation support
Stay aware of current and upcoming Microsoft Dynamics systems changes and improvements
Age At least 24 years Good experience in problem solving & complexityCapable to managing multiple stakeholdersCapable to manage the local teamAble to take decisions in this roleBalancing innovation/requests with practical constraintsGiving prioritization and allocation of resources
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