Merchant Development Manager - Medium Merchant

Expanding Nagad's Merchant Base

• Lead and manage two onboarding agencies and a team of contractual employees.
• Identify opportunities for onboarding new merchants in targeted clusters or markets.
• Focus on acquiring high-potential merchants to drive business growth.
• Conduct meetings with prospective clients to increase transaction volume.
• Manage leads received from the call center, customer service, internal stakeholders, and regional teams.
• Build rapport with existing merchants to generate new referrals.

Merchant Account Management

• Conduct regular follow-ups and field visits with both internal teams and agency partners to drive business growth.
• Guide and motivate the team to meet individual and collective targets.
• Maintain strong relationships with merchants to ensure consistent transaction flows.
• Collaborate with cross-functional teams to resolve merchant service issues promptly.

Driving Nagad Payment Transactions

• Initiate and execute campaigns and promotional activities in coordination with merchants.
• Organizing special market drives to boost Nagad's visibility and increase transaction volume in key areas.
• Enhance the visibility of Nagad Payment through collaboration with trade marketing and merchant partners.
• Distribute gifts to strengthen relationships with high-potential merchants.

Merchant Documentation and KYC Management

• Ensure proper documentation and onboarding of mid-tier and other merchant categories.
• Review and verify KYC submissions from both agencies in collaboration with the team.
• Maintain an onboarding summary sheet to track Merchant Sales Officer (MSO) details and records.

Skills Requirement:Technical, regulatory, and customer-facing capabilitiesRequired Qualifications:Knowledge of merchant business.Understanding assigned market.Experience Required:Prior experience in Merchant onboarding businessOther Requirement:Experience in fintech, payments, retail, or FMCG preferredExperience managing local business community

https://bdjobs.com/h/details/1501699

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