IT Manager

JOB CONTEXT

Q Hotel Dhaka, a concern of Quality Hospitality Limited, is an upcoming premium 5-Star Hotel and Multi-Purpose Office Complex located at Purbachal New Town (adjacent to 300 Feet Road). The property features 152 well-appointed guestrooms, 4 international restaurants, multi-purpose event spaces, an outdoor heated pool, spa, and wellness facilities. Scheduled for full operation by Q4 2026, the hotel is in its pre-opening phase and seeking an experienced, high-caliber IT Manager to lead its technology environment.

JOB RESPONSIBILITIES

1. End-to-End IT & Infrastructure Management (Overall Handling)

· Lead, oversee, and handle all end-to-end IT infrastructure, hardware, and technology operations across the entire hotel property to ensure 24/7 business continuity.

· Plan, deploy, and maintain all core network infrastructure, servers, enterprise Wi-Fi, workstations, telecommunications, CCTV surveillance, and access control systems.

· Execute preventive maintenance, routine system updates, hardware servicing, and technical troubleshooting across all departments to minimize downtime.

2. System Installation, Software Updates & Hospitality Applications

· Manage the complete lifecycle—including installation, configuration, software updates, and ongoing servicing—of all hotel operational software.

·  Support and maintain specialized hospitality systems across all revenue centers, including Property Management Systems (PMS) for front desk/rooms, Point of Sale (POS) for restaurants and in-room dining/room service, financial systems, online booking engines, and electronic door-lock/key-card applications.

· Ensure all guest-facing and backend software applications integrate seamlessly for front office, F&B, housekeeping, and administration.

3. Cybersecurity, Data Protection & Compliance

· Implement robust IT security protocols, including network firewalls, antivirus management, data backup routines, disaster recovery planning, and user access management.

·  Establish and enforce IT security policies, standard operating procedures (SOPs), and data protection standards.

4. Pre-Opening Execution, Vendor Management & Budgeting

· Direct pre-opening IT projects, hardware procurement, software licensing, and system deployment timelines to ensure full operational readiness before launch.

· Manage vendor relationships, coordinate Service Level Agreements (SLAs), and supervise third-party technicians during installation and maintenance.

·  Monitor IT operational and capital budgets (OPEX/CAPEX) and keep detailed asset inventories.

5. Leadership & Team Coordination

· Mentor and train the IT support team to uphold technical excellence and secure system usage.

· Collaborate closely with the General Manager, Department Heads, and executive management to align IT systems with overall business strategy.

Only Male Overall Experience: 10 to 15 years of progressive IT experience in the hospitality industry.Leadership Experience: Minimum 5 years of experience as an IT Manager or Assistant IT Manager in an upper-upscale/5-star hotel.Market Exposure: Working experience with international hotel brands in the Dhaka market will be given preference.Special Preference: Pre-opening hotel experience in a 5-Star / Upper-Upscale hotel environment will be considered a significant added advantage.Deep technical knowledge of hospitality software ecosystems (Opera, Fidelio, SUN, Micros, etc.).Advanced knowledge of server administration, enterprise networking, hardware, and system security.High proficiency in standard business tools (MS Word, Excel, PowerPoint).Strong leadership, analytical, project management, and troubleshooting abilities.Excellent command of English (both written and verbal communication).Well-groomed, highly organized, focused, and professional demeanor with strong attention to detail.Flexibility and availability on-call as required by business demands and management.

https://bdjobs.com/h/details/1528684

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