About the Role
Q HOTEL Dhaka is seeking professional, confident and guest-focused Guest Service Agents to deliver outstanding personalized service throughout the guest journey. You will independently handle check-in, check-out, guest accounts, room assignments and front-office operations while upholding the high service standards of a five-star hotel.
Key Responsibilities
Provide a warm, professional and personalized welcome to all guests.
Independently handle check-in, check-out, room assignments and guest departures.
Verify reservations, guest identification, payment arrangements and special requests.
Operate the hotel’s PMS accurately and maintain complete guest records.
Monitor room availability and coordinate room allocation with Housekeeping and Reservations.
Handle guest enquiries, requests, complaints and service recovery promptly and professionally.
Resolve guest issues within delegated authority and escalate complex matters to the Front Office Supervisor / Manager.
Maintain accurate guest folios and ensure all room, F&B and other charges are posted correctly.
Process cash, credit-card and other approved payment transactions accurately.
Handle room upgrades, extensions, room moves and other guest requests in accordance with hotel policies.
Promote room upgrades, F&B outlets, hotel facilities and other services where appropriate.
Maintain detailed knowledge of hotel facilities, services, room types, rates and operating hours.
Assist with VIP arrivals, repeat guests, groups and special occasions.
Maintain accurate records of VIPs, guest preferences, complaints and service recovery actions.
Coordinate effectively with Housekeeping, Reservations, F&B, Engineering, Security and other departments.
Follow up on outstanding guest requests to ensure timely resolution.
Handle guest messages, wake-up calls and other Front Office communication.
Monitor and control room keys/access cards in accordance with hotel security procedures.
Assist with daily Front Office reports, shift handovers and operational briefings.
Identify opportunities to maximize guest satisfaction and hotel revenue.
Maintain confidentiality of guest information and hotel business information.
Handle difficult or demanding situations calmly and professionally.
Ensure the reception area and Front Office workstations are clean, organized and professionally presented.
Support the Front Office team during high-occupancy periods and special events.
Assist with night audit or other Front Office functions when required.
Ensure full compliance with hotel SOPs, brand standards, financial controls and security procedures.
Age 26 to 40 years 5–10 years of relevant experience in hotels or restaurants.Experience with an international hotel brand in the Dhaka market will be a strong advantage.Pre-opening or post-opening experience in a five-star / upper-upscale hotel will be highly regarded.Strong practical knowledge of hotel PMS systems.Good understanding of Front Office procedures and hotel operations.Excellent English communication skills; additional languages are an advantage.Strong guest-service and problem-solving abilities.Good knowledge of cash handling and hotel billing procedures.Professional appearance, positive attitude and excellent interpersonal skills.Ability to work independently with minimum supervision.Ability to work flexible shifts, weekends and public holidays.Previous experience with VIP guests, corporate clients and international guests will be an advantage.Ability to work effectively in a fast-paced, pre-opening hotel environment.
https://bdjobs.com/h/details/1536088
General Technician - Mechanical
Category:Diploma & Technical
Published:07 Sep 2026
Deadline:07 Oct 2026