Officer/ Senior Officer - Customer Service (Branch)

Bangladesh Bank

Category:Bank Jobs

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:Na

Experience:2 to 3 yearsThe applicants should have experience in the following business area(s): Banks

Educational Requirements: Bachelors/ Masters in any discipline from any reputed Public University/ Private University (UGC approved)/ Foreign University.

Job Location:Dhaka

Salary Range: Negotiable

Published: 24 Aug 2026

Deadline: 23 Sep 2026

Vacancy: --

Job Description

One of the progressive foreign banks in the country invites applications from young, confident, proactive and experienced candidates for an opening in Customer Service Department.

Job Purpose:

To exhibit the highest standards of customer service in developing and maintaining client relationships leading to ultimate customer satisfaction, while ensuring strict compliance with operational and regulatory guidelines.

Job Description / Responsibility

The primary responsibilities include:

Account Opening & Maintenance: Guide customers regarding bank products, policy requirements, KYC documentation, and account types. Scrutinize forms, signature verification, process initial deposits, input system data, generate account numbers, process cheque books/Debit Cards, Manage dormant accounts, and handle account closures.
Term Deposits (FDR): Manage FDR issuance, roll-overs, encashments, GL heads checking/balancing, document authentication, and certificate issuance.
Day to Day Operations: Handle issuance and payment of Pay Orders (PO) / Demand Drafts (DD), daily reconciliation and customer query handling.
Locker Management & Auxiliary Services: Oversee locker operations and charge recoveries per the schedule of charges and etc.
Compliance & Audit: Adhere strictly to Bank policies, Bangladesh Bank (BB) instructions, Prudential Regulations, Anti-Money Laundering (AML), and Prevention of Terrorist Financing guidelines. Ensure timely resolution of internal, external, and BB audit observations.

Job Requirements

ExperienceAt least 2–3 years of banking experience with significant exposure to branch banking/operations and customer service management.Preferrable Skill-setStrong knowledge of bank products, KYC, AML, and Bangladesh Bank regulatory guidelines. Sound knowledge on MS Package – Word, Excel, Power Point etc.Excellent communication skills, pleasant personality, strong attention to detail, and ability to perform effectively under pressure.

Job Source

https://bdjobs.com/h/details/1525779