Credit Cards Monitoring, Collections & SAM - Product Marketing Officer

Key Responsibilities

• Monitor assigned Credit Card portfolios, identify overdue/delinquent accounts, and take timely action to prevent further deterioration.
• Contact customers through telecalling, SMS, email, field visits, and other approved channels to ensure timely payment and account regularization.
• Explain outstanding dues, payment obligations, and applicable charges clearly while maintaining professional and respectful customer communication.
• Follow up on Promises to Pay (PTP), broken commitments, and overdue accounts to maximize collection and recovery.
• Conduct field visits to customers' residential/business addresses for contact verification, payment follow-up, and recovery where required.
• Achieve assigned monthly, quarterly, and annual collection/recovery targets and maintain effective follow-up on assigned portfolios.
• Manage delinquent and high-risk accounts, develop appropriate recovery approaches, and recommend escalation for accounts requiring special attention.
• Handle Special Asset Management (SAM) accounts, including intensive follow-up, settlement/repayment arrangements, and coordination for legal or other approved recovery actions.
• Coordinate with Credit Card Business, Operations, Risk, Legal, Customer Service, Finance, and other relevant departments to resolve customer issues and improve recovery outcomes.
• Maintain accurate records of customer contacts, field visits, payment commitments, recoveries, settlements, and account status in the relevant systems/MIS.
• Prepare and submit daily, weekly, and monthly collection, recovery, delinquency, and portfolio performance reports to management.
• Ensure all collection and recovery activities comply with LankaBangla Finance policies, KYC/AML requirements, regulatory guidelines, customer protection standards, and ethical recovery practices.

Experienced candidates are highly preferred.Fresh graduates with strong communication, persuasion, people management, and customer-handling skills are encouraged to apply

https://bdjobs.com/h/details/1525291

• remote jobs
• Education News
• Weekly Jobs Newspaper
• Production & Commercial
• Driving / Motor Technician
• Agro based Industry
• Real Estate/Development
• Security Service
• IT & Telecommunication
• Accounting/Finance

• Crystal International Group Limited (HK)
• M/S. North Bengal Shipping Agencies (Pvt.) Ltd.
• Bardown Sports Inc
• GARI IMPORT.com.bd
• DEKKO Legacy Group
• Flora Agro Food & Beverage Ltd
• Noakhali Club Dhaka Limited
• Dynamic Agro Farm`s
• Shiropa Development Society
• ARICH CON LIMITED

• Anywhere in Bangladesh
• Chittagong
• Rajshahi
• Sylhet
• Mymensingh
• Barishal
• Khulna
• Rangpur
• Dhaka