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Deadline was 06 Sep 2026. Browse open positions below.

Credit Cards Monitoring, Collections & SAM - Product Marketing Officer

LankaBangla Finance PLC.

Category:Sales & Marketing

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Job Summary

Sex type: Both

Job Nature:N/A

Age:Na

Experience:At least 1 yearThe applicants should have experience in the following business area(s): BanksFreshers are also encouraged to apply.

Educational Requirements: Bachelor's/ Honors or Master's degree from a recognized university. Third Division/Class from any level of education will NOT be considered

Job Location:Dhaka

Salary Range: Negotiable

Published: 23 Aug 2026

Deadline: 06 Sep 2026

Vacancy: --

Job Description

Key Responsibilities

Monitor assigned Credit Card portfolios, identify overdue/delinquent accounts, and take timely action to prevent further deterioration.
Contact customers through telecalling, SMS, email, field visits, and other approved channels to ensure timely payment and account regularization.
Explain outstanding dues, payment obligations, and applicable charges clearly while maintaining professional and respectful customer communication.
Follow up on Promises to Pay (PTP), broken commitments, and overdue accounts to maximize collection and recovery.
Conduct field visits to customers' residential/business addresses for contact verification, payment follow-up, and recovery where required.
Achieve assigned monthly, quarterly, and annual collection/recovery targets and maintain effective follow-up on assigned portfolios.
Manage delinquent and high-risk accounts, develop appropriate recovery approaches, and recommend escalation for accounts requiring special attention.
Handle Special Asset Management (SAM) accounts, including intensive follow-up, settlement/repayment arrangements, and coordination for legal or other approved recovery actions.
Coordinate with Credit Card Business, Operations, Risk, Legal, Customer Service, Finance, and other relevant departments to resolve customer issues and improve recovery outcomes.
Maintain accurate records of customer contacts, field visits, payment commitments, recoveries, settlements, and account status in the relevant systems/MIS.
Prepare and submit daily, weekly, and monthly collection, recovery, delinquency, and portfolio performance reports to management.
Ensure all collection and recovery activities comply with LankaBangla Finance policies, KYC/AML requirements, regulatory guidelines, customer protection standards, and ethical recovery practices.

Job Requirements

Experienced candidates are highly preferred.Fresh graduates with strong communication, persuasion, people management, and customer-handling skills are encouraged to apply

Job Source

https://bdjobs.com/h/details/1525291

Applications Closed

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