Customer Service Executive (Call Center & Social Media)

Universal IT

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:At least 25 years

Experience:At least 1 yearThe applicants should have experience in the following business area(s): Diagnostic Centre, Hospital, Medical College

Educational Requirements: Bachelor/HonorsMasters

Job Location:Dhaka

Salary Range: Negotiable

Published: 10 May 2026

Deadline: 31 May 2026

Vacancy: 02

Job Description

Universal Medical College Hospital (UMCH) is expanding its Call Center infrastructure and launching dedicated social media services to improve patient communication and enhance our digital presence. We are looking for dedicated professionals to join our team to strengthen public trust, improve patient satisfaction through quick online responses, and meet modern patient expectations.

Manage and reply to daily comments and messages across various digital platforms, including Facebook, YouTube, Instagram, and WhatsApp.
Handle both outbound calls and social media messages as a cross-trained call center agent.
Manage patient queries, feedback, and complaints efficiently and professionally.
Execute digital promotional campaigns by sharing health tips, doctor schedules, and special offers.
Provide real-time updates and service promotions to enhance hospital branding, awareness, and engagement.
Work in rotating shifts to ensure the hospital maintains 24/7 responsiveness to patient inquiries.
Drive increased conversions for Outpatient Department (OPD), Inpatient Department (IPD), and general appointments.
Actively work towards achieving a 30-40% faster resolution time for patient queries.
Contribute to a targeted 25% increase in patient appointment bookings via online platforms.
Assist in compiling social media reporting to be integrated with monthly Quality Assurance (QA) reviews.