Client Relations Coordinator ( Night Shift - US Market)

Universal IT

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Job Summary

Sex type: Male

Job Nature:Full Time

Age:20 to 35 years

Experience:At least 1 yearThe applicants should have experience in the following business area(s): BPO/ Data Entry Firm, IT Enabled Service

Educational Requirements: A LevelO LevelBachelor/Honors

Job Location:Dhaka

Salary Range: Tk. 25000 - 35000 (Monthly)

Published: 08 Jul 2026

Deadline: 31 Jul 2026

Vacancy: 5

Job Description

Universal Trade and Services is a BASIS-registered BPO service provider based in Bangladesh. Since our establishment in 2020, we have been delivering high-quality customer support and business process outsourcing solutions to clients in the U.S. real estate and mortgage industry. We proudly serve residential and commercial property markets across Massachusetts, Nevada, Pennsylvania, Texas, California, and Illinois.

We are looking for a highly motivated and professional Client Relations Coordinator to join our growing team. The ideal candidate will act as the primary point of contact between our company and our vendors, contractors, and clients, ensuring smooth communication, efficient operations, and strong business relationships.

Key Responsibilities

Serve as the primary liaison between the company and vendors, contractors, and clients.
Onboard new vendors, contractors, and service providers by collecting and verifying required documentation.
Build and maintain strong, professional relationships with vendors and clients.
Communicate with vendors via phone, email, and other communication platforms to resolve operational issues.
Coordinate with internal departments to ensure vendor requests are handled efficiently.
Maintain accurate and up-to-date vendor records, databases, and documentation.
Monitor vendor performance and ensure compliance with company and client requirements.
Follow up on pending tasks, deadlines, and service requests.
Prepare reports and provide updates to management regarding vendor activities.
Handle customer and vendor inquiries professionally while maintaining excellent service standards.
Assist in process improvements to increase operational efficiency.

Job Requirements

Age 20 to 35 yearsOnly Male IELTS 7.00 + Candidates will be get preferenceRequirementsPrevious experience working in a night-shift environment is required.Excellent verbal and written English communication skills are essential.Candidates must be confident communicating with U.S.-based customers and vendors over the phone.Fluency in English is mandatory. Applicants who are not comfortable speaking English professionally are encouraged not to apply.Strong interpersonal and relationship management skills.Excellent problem-solving and critical-thinking abilities.Strong organizational and time-management skills.Ability to work independently while collaborating effectively with a team.Willingness to participate in team meetings, coaching sessions, and training programs.Ability to adapt quickly to changing client requirements and company processes.Proficiency in Microsoft Office (Excel, Word, Outlook) and experience working with CRM or database systems is preferred.Ability to meet daily performance targets (KPIs) while maintaining high-quality service.Preferred QualificationsExperience in vendor management, customer service, account management, or BPO operations.Experience in the U.S. real estate or mortgage industry is an advantage.Familiarity with soft phone systems, CRM platforms, and email communication.

Job Source

https://bdjobs.com/h/details/1507347

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