Jr. Officer/ Officer - Call Centre

Quality Feeds Limited is seeking a proactive and customer-focused Jr. Officer/ Officer - Call Centre to support our Marketing Department. The role involves regular communication with agents, farmers and customers to address queries, provide product information and ensure a high standard of service delivery. The position plays a key role in strengthening customer relationships and supporting field-level marketing operations.

Responsibilities:

• Handle inbound and outbound calls with agents, farmers and customers in a professional manner

• Respond to inquiries related to products, pricing, usage and availability

• Coordinate closely with the Marketing Team to support campaigns, promotions and field activities

• Maintain accurate records of customer interactions, feedback and complaints

• Follow up on customer issues to ensure timely resolution

• Provide guidance and basic technical information about feed products (training will be provided)

• Support data collection for market insights and customer feedback analysis

• Escalate complex issues to the relevant departments when necessary

• Ensure high levels of customer satisfaction and relationship management

• Assist in maintaining customer databases and call reports

Age 25 to 32 years Strong communication skills in Bangla (mandatory) and basic EnglishAbility to handle high call volumes efficientlyAbility to coordinate with field teams and internal departmentsStrong listening skills and patience in handling rural customer queriesBasic knowledge of MS Office (Excel, Word)Positive attitude and team-oriented mindsetWillingness to learn about poultry, livestock and feed productsAbility to work under pressure and meet targets

https://bdjobs.com/h/details/1484080

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