Service Operations Engineer - Yamaha Service

ACI Motors Limited is looking for Service Operations Engineer for Yamaha Motorcycles, who will be leading field-level after-sales service operations within the assigned territory to ensure superior customer satisfaction, standardized dealer service excellence, and sustainable spare parts business growth.

Major Responsibilities:

• Conduct regular field visits to dealer workshops, authorized service centers, and retail service points within the assigned territory to ensure standard service operations.
• Monitor dealer service performance through audits, KPI reviews, and corrective action plans to maintain Yamaha service standards.
• Manage customer complaints and critical service cases, ensuring timely resolution and improved customer satisfaction.
• Provide on-site technical guidance, coaching, and training support to technicians and service personnel.
• Ensure spare parts availability across dealers and support achievement of territory-wise spare parts sales targets.
• Plan and execute service campaigns, customer engagement programs, and customer retention initiatives.
• Analyze territory service and spare parts performance data and prepare reports for Head Office.
• Coordinate with cross-functional teams including Technical Service, Spare Parts, Supply Chain, Finance, and Dealer Development for smooth operations.

Age 24 to 32 yearsOnly Male Strong understanding of automobile and spare parts.Ability to drive Motorcycle.Passionate about motorcycles and association with riding communities.Flexibility to frequent travel within the assigned Territory/Area.

https://bdjobs.com/h/details/1502800

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