Ensure the CFRM for the project participant according to the IR Principle and guidelines - 40%
Receiving & recording complaints and feedback from the rightsholders/FDMNs regarding their entitlements under GFA project.
Ensure continuous, timely, and efficient monitoring of evidence-based client feedback and complaints and collection of information necessary to measure performance.
Implement and maintain the Complaint & Feedback Mechanism system under the GFA program.
Maintaining the CFM channel (Submission and response collection) in coordination with WFP.
Ensure all CFM channels (help desk, hotline, feedback boxes, community outreach, digital tools) operate effectively and consistently.
Ensure timely intake, classification, referral, and resolution of complaints and feedback according to established SOPs.
Assist beneficiaries in solving problems in the distribution center, ensuring the entitlement to the complainants as per WFP response to the relevant complaint.
Support finalising the project participant by ensuring endorsement and validation from relevant authorities.
Update monthly reports as per the requirements of donors.
Daily CFM report submission to CFM Officer.
Prepare and share CFM compile report, the Monthly & Quarterly CFM narrative report and any other report or analysis as per the donor`s requirements.
Effective support and coordination strengthen accountability processes - 20%
Support the project team to ensure proper documentation and communication with beneficiaries.
Coordinate with Programme, Protection, M&E, and other units to ensure proper follow-up and dissemination of CFM findings.
Facilitate feedback loops by ensuring beneficiaries receive timely responses to their concerns.
Ensure that projects have a system to track information produced to help report to donors and management.
Assist the team in developing a responsive, functional, and appropriate feedback mechanism that can improve current project implementation and guide future programming.
Safeguarding, protection, and accountability standards are upheld - 15%
Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program`s goals of safeguarding implementation.
Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Ensure all safeguarding, PSEA, gender, and protection standards are followed during CFM operations.
Lead or support the reporting, documentation, and referral of safeguarding and PSEA-related incidents according to organizational protocols.
Mobilise the FDMN community for receiving complaints and responding - 15%
Organize awareness sessions in connection with entitlements and accountability.
Meet the Rohingya Food Security volunteers and get the feedback.
Issue a token after receiving complaints and follow up regularly.
Dummy token issue and support to field staff for mobilisation support to outlet-level Crowd management.
Other Requirements - 10%
Gathered learning through specific analysis, best practices, lessons learned, and reports.
Capture the challenges of the project and the way of overcoming them regularly.
Assist program personnel in improving learning and sharing mechanisms in their projects.
Perform any other tasks as requested by the Programme Manager.
Comply with CP`s policies and practices concerning PSEA, child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.
Ensures best practices in Gender Mainstreaming, PSEA, Protection and Accountability to Affected Populations in the GFA program.
Age At least 18 yearsOnly Female The incumbent will be based in Bhasanchar.Essential:ExperienceMinimum 3 years Working Experience in:General Food Assistance GFA, CFM, Facilitation, Data analysis, Data collection, Food distribution.Experience working in humanitarian response/FDMN context is highly preferred.Core CompetenciesStrong skills in project implementation, social/community mobilization, facilitation skill, coordination, networking and communication.Strong abilities in Project Management, activity management and financial management.Skill on Reporting & Documentation, monitoring & evaluationDemonstrated teamwork and collaboration skills.Excellent in conflict resolution, and problem-solving abilities.Positive attitude and willingness to collaborate effectively within teams.Commitment to the organization’s vision and mission.Commitment to IR Values: Sincerity, Excellence, Social Justice, Custodianship, and Compassion.Demonstrates a high level of integrity and professionalism.Skills in planning, analytical/strategic management, decision making.Excellent in leadershipCommitted to self-development, continuous learning and quality improvement; displays self-confidence and self-motivation.Excellent interpersonal and behavioural skills.Knowledge of personal health, safety, and security.Willingness to adapt to IR’s norms and values.Technical & IT SkillsWorking Knowledge/ Proven Expertise of Microsoft Word, Excel /PowerPoint/Basic Internet/ Database Management, Kobo toolbox, Basic Hardware & Software Installation/Troubleshooting etc.Language RequirementsStrong proficiency in reading, writing, speaking and listening in English and Bengali.Working Knowledge on Rohingya language.Other RequirementsWillingness to travel frequently and work in Bangladesh’s most remote areas.
https://bdjobs.com/h/details/1500167
Assistant Project Officer (Technical) - Humanitarian & Resilience
Category:NGO
Published:21 Jun 2026
Deadline:27 Jun 2026
Assistant CFM Officer - Humanitarian Crisis Response
Category:NGO
Published:21 Jun 2026
Deadline:27 Jun 2026