A functional, responsive, and transparent CFM system is established & managed- 30%
Develop, implement, and maintain a comprehensive Complaint & Feedback Mechanism system under the GFA program.
Ensure continuous, timely, and efficient monitoring of evidence-based client feedback and complaints and collection of information necessary to measure performance.
Ensure all CFM channels (help desk, hotline, feedback boxes, community outreach, digital tools) operate effectively and consistently.
Ensure timely intake, classification, referral, and resolution of complaints and feedback according to established SOPs.
Supervise & manage Help Desks Assistants and build capacity of the team.
Works in close collaboration with Programme and other relevant units to ensure efficient dissemination and utilisation of CFM information.
Ensures Protection and Accountability to Affected Populations in the GFA program.
Update the Monthly indicator progress tracker and monthly activity tracking sheet.
Update monthly reports as per the requirements of donors.
Support the Project Manager in preparation for donor reporting by providing information coming from monitoring findings and data collected from field staff promptly.
Prepare and compile CFM report, the Monthly & Quarterly CFM narrative report and any other report or analysis as per donor`s requirements.
Daily CFM report submission to WFP and Project Manager.
Evidence-based decision-making supported through quality feedback analysis and reporting- 20%
Ensure continuous, systematic, and timely monitoring of beneficiary feedback and complaints.
Analyse complaint trends and prepare regular reports for management and program teams.
Support performance measurement by collecting and validating information essential for program learning and improvement.
Review the complaint in CFM tracker and provide feedback to HD for further initiative.
Effective support and coordination strengthen accountability processes- 20%
Support Help Desk Assistants to ensure proper documentation and communication with beneficiaries.
Coordinate with Programme, Protection, M&E, and other units to ensure proper follow-up and dissemination of CFM findings.
Facilitate feedback loops by ensuring beneficiaries receive timely responses to their concerns.
Ensure that projects have a system to track information produced to help report to donors and the management.
Assist the team in developing a responsive, functional, and appropriate feedback mechanism that can improve current project implementation and guide future programming.
Safeguarding, protection, and accountability standards are upheld & ensure protection and accountability- 20%
Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program’s goals of safeguarding implementation.
Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Ensure all safeguarding, PSEA, gender, and protection standards are followed during CFM operations.
Promote gender-sensitive and protection-centered approaches in handling complaints.
Ensure confidential, survivor-centred handling of sensitive complaints, particularly those related to GBV or SEA.
Ensure that CFM processes are accessible to all, including women, elderly persons, people with disabilities, and other vulnerable groups.
Other Requirements- 10%
Gathered learning through specific analysis, best practices, lessons learned, and reports.
Capture the challenges of the project and the way of overcoming them regularly.
Assist program personnel in improving learning and sharing mechanisms in their projects.
Perform any other tasks as requested by the Programme Manager.
Comply with CP’s policies and practices concerning PSEA, child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.
Ensures best practices in Gender Mainstreaming, PSEA, Protection and Accountability to Affected Populations in the GFA program.
Age At least 18 years The incumbent will be based in Bashanchar.ExperienceMinimum 5 years’ working experience in General Food Assistance Program (GFA), Complaint Feedback Mechanism (CMF), Data collection, Data analysis & Reporting.Experience working in humanitarian response/FDMN context is highly preferred.Core CompetenciesStrong skills in Project Implementation, Project Management Skill, Facilitation Skill, Reporting & Documentation Skill.Expertise in Social/Community Mobilization, coupled with proven technical competencies in complaint feedback mechanisms and rigorous data analysis and reportingExcellent in Coordination/Networking/Communication Skill, Monitoring & Evaluation, Communication & Networking.Demonstrated teamwork, and Leadership skills.Reflect a positive attitude with excellent problem-solving, decision-making, and conflict-resolution skillsCommitment to IR’s values: Sincerity, Excellence, Social Justice, Custodianship, and Compassion.Committed to self-development, continuous learning and quality improvement; displays self-confidence and self-motivation.Commitment to the organization’s vision and mission.Excellent interpersonal and behavioural skills.Skills in planning, analytical/strategic management.Knowledge of personal health, safety, and security.Willingness to adapt to IR’s norms and values.Demonstrates a high level of integrity and professionalism.Willing to travel and work in the most remote areas of Bangladesh if required any emergency.IT SkillsProficiency in Microsoft Word, Excel, PowerPoint, and internet applications.Basic knowledge of database management and kobo toolbox.Ability to handle basic hardware/software Installation/troubleshooting etc.Language RequirementsStrong proficiency in reading, writing, speaking, and listening in both English, Bengali and Chittagong Dialect.Rohingya language will be considered an added value.
https://bdjobs.com/h/details/1529371
Field Facilitator - Agriculture & Vermicomposting & Homestead Gardening (Humanitarian Crisis Response)
Category:NGO
Published:31 Aug 2026
Deadline:06 Sep 2026