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Bay Operations Manager, Bashundhara SuperGolf

Bashundhara Group

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:28 to 40 years

Experience:At least 5 yearsThe applicants should have experience in the following business area(s): Manufacturing (FMCG), Golf Club, Hotel

Educational Requirements: Bachelor's degree in Hospitality Management, Business Administration, Sports Management, or related field

Job Location:Dhaka

Salary Range: Negotiable

Published: 02 Jun 2026

Deadline: 09 Jun 2026

Vacancy: 1

Job Description

· Ensure all 107 bays are clean, fully stocked, and technically ready, while optimizing utilization, managing turnover times (<5 mins peak), and maintaining high occupancy (65%+ peak).

· Manage bay supplies (balls, tees, equipment) and coordinate closely with IT and Facilities to ensure seamless maintenance and 99%+ simulator uptime.

· Recruit, train, schedule, and supervise Bay Hosts and support staff, ensuring adequate staffing aligned with peak demand and operational needs.

· Conduct regular evaluations, coaching, team meetings, and ensure staff certifications while promoting a positive and inclusive team culture.

· Monitor feedback, resolve escalated issues promptly, handle service recovery, and ensure high-quality guest interactions including VIP management.

· Oversee simulator operations, cleanliness, booking optimization (>60% utilization), and ensure staff are proficient in all game modes and tech features.

· Enforce safety protocols, conduct regular inspections, manage incident reporting, and coordinate emergency preparedness with security teams.

· Drive revenue targets (BDT 2,500+/bay/hour), control labor costs (<25%), track KPIs, and implement cost-saving initiatives while maintaining service quality.

Job Requirements

Age 28 to 40 years Strong leadership, problem-solving, guest service orientation, communication (English & Bengali), team motivation

Job Source

https://bdjobs.com/h/details/1492542

Applications Closed

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