Executive / Sr. Executive - System Operations (Yamaha Service)

ACI Motors Limited is looking for an Executive/Sr. Executive – System Operations (Yamaha Service) with a strong understanding of software management. The role will be responsible for ensuring smooth system operations, delivering timely technical support, and effectively managing Yamaha’s digital service platforms.

Key Responsibilities:

• Continuously monitor all service-related digital tools in coordination with the MIS and IT teams, and proactively plan initiatives to enhance system capacity, stability, and overall performance.

• Manage app features, upgrades, UAT, release follow-ups, bug tracking, and drive user adoption across dealers and customers.

• Identify new digital improvement opportunities, prepare requirements (user stories/flows), and maintain the service digital roadmap with proper timelines and priorities.

• Track DMS service module performance, ensure data accuracy, resolve user issues, and coordinate troubleshooting with MIS/IT teams and software vendors.

• Monitor CSI, complaints, and feedback channels; analyze trends and root causes; and ensure timely resolution and closure with dealers and internal teams.

• Build and maintain dashboards and reports (weekly/monthly) for dealer service performance, KPI tracking, and management insights.

• Visit markets/territories frequently to ensure customer satisfaction and the achievement of business objectives.

Age 24 to 35 years Females are highly encouraged to apply.

https://bdjobs.com/h/details/1492165

• remote jobs
• Education News
• Weekly Jobs Newspaper
• Production & Commercial
• Driving / Motor Technician
• Agro based Industry
• Real Estate/Development
• Security Service
• IT & Telecommunication
• Accounting/Finance

• Crystal International Group Limited (HK)
• M/S. North Bengal Shipping Agencies (Pvt.) Ltd.
• Bardown Sports Inc
• GARI IMPORT.com.bd
• DEKKO Legacy Group
• Flora Agro Food & Beverage Ltd
• Noakhali Club Dhaka Limited
• Dynamic Agro Farm`s
• Shiropa Development Society
• ARICH CON LIMITED

• Anywhere in Bangladesh
• Chittagong
• Rajshahi
• Sylhet
• Mymensingh
• Barishal
• Khulna
• Rangpur
• Dhaka