Head of Collection & Recovery - Credit Cards

If you believe your performance and dedication can exceed expectations, LankaBangla Finance PLC. warmly invites you to join our dynamic team. Take the next step in your career with us and make an impact!

• Position Level: Senior Manager to First Assistant Vice President (FAVP)
• Location: Head Office

About LankaBangla Finance PLC.

LankaBangla Finance PLC is one of Bangladesh's leading, customer-centric financial institutions, recognized for strong governance, prudent risk management, and sustainable growth.

As part of our ongoing focus on strengthening asset quality and portfolio resilience, we are seeking a seasoned professional to lead our Credit Card Collection & Recovery function.

Key Responsibilities

Portfolio Monitoring & Control

• Monitor delinquency trends across all buckets (X/0-30 DPD, 31-89 DPD, 90+ DPD), including written-off and BL portfolios.
• Design and implement early warning systems to identify high-risk accounts and prevent roll-forward deterioration.
• Analyze roll rates, vintage performance, and charge-off trends to support proactive decision-making.

Collections Strategy & Execution

• Develop and execute end-to-end collection and recovery strategies
• covering tele-collections, field collections, and specialized recovery units.
• Oversee Unit Managers and the entire Collection & Recovery team to ensure productivity, efficiency, and ethical conduct.
• Optimize allocation strategies, segmentation models, and treatment paths to maximize recovery.

Legal Recovery & External Liaison

• Coordinate with internal Legal teams and external law firms/collection agencies for case filing, follow-up, settlement, and recovery.
• Monitor legal recovery performance and ensure timely resolution of cases.

Compliance, Governance & Customer Protection

• Ensure full compliance with Bangladesh Bank regulations, CIB reporting requirements, and fair debt collection practices.
• Uphold strict standards on data privacy, customer protection, and ethical collections.
• Support internal and regulatory audits with accurate documentation and reporting.

MIS, Analytics & Reporting

• Prepare and present daily, weekly, and monthly MIS on delinquency movement, recovery performance, efficiency ratios, and portfolio health.
• Provide actionable insights to senior management for strategic decision-making.

Leadership & People Management

• Build, lead, and mentor a high-performing collections team aligned with organizational values.
• Set KPIs, track performance, conduct reviews, and drive continuous capability development.
• Foster a culture of accountability, discipline, and results orientation.

Experience RequirementsMinimum 10 years of experience in Credit Card Collections & Recovery.At least 3 years in a leadership/managerial role within Banks or NBFIs.Strong hands-on exposure to Bangladesh Bank regulations, CIB processes, and legal recovery frameworks.Technical & Professional SkillsStrong command of MS Excel, MIS tools, and collection management systems.Solid analytical capability with a results-driven mindset.Excellent communication, negotiation, and stakeholder management skills.

https://bdjobs.com/h/details/1488569

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