Officer - Innovation & Project Management (SO to AVP)

• Identify and implement innovative solutions to improve banking products, services, and operational processes

• Lead and collaborate with IT, operations, and business teams to deliver digital transformation initiatives, including fintech integration, core banking system enhancement, automation, AI implementation, and paperless banking solutions.

• Design and promote customer experience (CX) improvements across banking channels

• Manage CBS upgrades, integrations, and process optimization initiatives

• Coordinate development of cross-platform applications (web, mobile, and enterprise systems)

• Research emerging fintech trends, AI applications, and automation tools

• Prepare project proposals, feasibility studies, and performance reports

• Monitor project timelines, risks, and deliverables to ensure successful execution

• Drive business process re-engineering to improve efficiency and reduce manual work

Minimum 5 years of experience in reporting, data analysis, or regulatory reporting, preferably in a bank or financial institutionExperience with CBS platforms (e.g., Temenos T24, Finacle, Oracle FLEXCUBE, FloraBank, or similar) is an advantageStrong experience with reporting and data visualization tools (Microsoft Excel advanced, Power BI, Tableau, SAP Crystal Reports, SSRS, or similar)Proficiency in SQL/PL-SQL with experience in Oracle or SQL Server databasesStrong understanding of core banking operations and regulatory/reporting requirements (CL, CIB, RIT, RBS)Familiarity with data extraction and system integration using APIsStrong analytical, problem-solving, and communication skills with ability to manage multiple prioritiesKnowledge of programming/scripting (Python, Java, or .NET) is an advantageStrong analytical and problem-solving skillsAbility to work independently and in a team environmentGood communication and documentation skills

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