Officer, Query Management (ACI Renewable energy)

Job Context

ACI Renewable Energy is committed to providing sustainable, innovative, and customer-centric solutions across the renewable energy sector. To ensure smooth service delivery and enhanced customer satisfaction, we are looking for a proactive and detail-oriented Officer, Query Management. This role is responsible for managing and resolving customer queries in a timely manner, coordinating with internal teams for effective solutions, and maintaining accurate query records. The position will play a vital part in improving service processes, strengthening customer trust, and supporting the company’s mission to build a greener and more energy-efficient future.

Principal Accountabilities

• Manage and respond to customer queries in a timely and professional manner.

• Ensure accurate logging, tracking, and resolution of all queries.

• Coordinate with internal teams to provide effective solutions and support.

• Maintain query databases and generate periodic reports for management review.

• Escalate unresolved issues to relevant departments and ensure follow-up until closure.

• Identify recurring queries and recommend process improvements for efficiency.

• Uphold service standards to enhance customer satisfaction and strengthen brand reputation.

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