Service Ambassador (Trainee Assistant Officer), Branch Banking

Prime Responsibilities

• Welcome customers upon their arrival at the branch and identify their service requirements.

• Manage customer queues and token flow to minimize waiting time and ensure smooth movement within

• the branch.

• Direct customers to the appropriate service counter, relationship officer, or self-service channel.

• Provide accurate information regarding the Bank products, services, and delivery channels.

• Assist customers with account-opening documentation, form completion, and other basic banking

• requirements. Address routine customer queries and refer complex matters to the appropriate officer or department.

• Encourage customers to use alternative delivery channels, including ATM, internet banking, mobile applications, and agent banking.

• Maintain effective lobby management and ensure that the customer service area remains clean, organized, safe, and welcoming.

• Collect customer feedback and promptly escalate complaints, service issues, and improvement suggestions to Branch Leadership.

• Coordinate with Customer Service Officers, Relationship Officers, Relationship Managers, Branch Management, and other internal teams to ensure seamless service.

• Maintain the Bank service-quality standards and provide customers with a consistent and professional experience.

• Support branch administration, including lobby management, stationery, and customer-related services.

• Immediately report any unusual or suspicious activity observed within or around the branch premises. Follow the Bank internal control, compliance, AML/KYC, and operational-risk requirements.

• Participate in training, e-learning, and on-the-job coaching to continuously improve product knowledge, regulatory awareness, and customer-service skills.

Previous experience (6+ months) in customer service, hospitality, banking, financial services, or a similar role will get preference, however fresh graduates are highly encouraged to apply.Strong customer service orientation and a welcoming personality.Excellent communication and interpersonal skills.Ability to understand customer needs and provide appropriate guidance.Professional appearance, positive attitude, and courteous behavior.Ability to manage customers effectively in a busy branch environment.Basic understanding of digital banking services and delivery channels.Strong coordination, problem-solving, and issue escalation skills.Willingness to learn banking products, policies, compliance requirements, and service standards.Ability to work under pressure while maintaining professionalism.Geographical mobility and flexibility.Excellent in communication skills. Fluency in English is much expected.Good in interpersonal skills, having the ability to establish rapport and negotiate issues.Applicants must be highly motivated and goal oriented with the ability to work both independently and as a team player.Conversant with computer literacy - ability to navigate online platforms and work with Microsoft Office Applications.

https://bdjobs.com/h/details/1522497

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