Service Manager (SEO-FAVP) - Imperial Banking Division

Bangladesh Bank

Category:Bank Jobs

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:At most 45 years

Experience:At least 5 yearsThe applicants should have experience in the following business area(s): Banks

Educational Requirements: 4-year Bachelor's degree in any discipline from any recognized university. No third division/class in any academic examination will be accepted.

Job Location:Dhaka

Salary Range: Negotiable

Published: 09 Aug 2026

Deadline: 08 Sep 2026

Vacancy: --

Job Description

The Job holder will be responsible for leading & managing Service Team, achieve assigned business targets as per approved budget, supervise overall Lounge operations, perform various operational/service roles in Checker/Approver capacity, managing risk and ensure compliance, service staff development & counselling, ensuring high level of customer satisfaction through service excellence & relationship management.

Key Job Responsibilities:

Leading & managing Customer Service Team
Supervise overall Lounge operations
Perform various operational/service roles in Checker/Approver capacity
Manage risk and ensure regulatory compliance
Deliver Business as per assigned targets
Ensure high level of customer satisfaction and relationship management

Job Requirements

Age At most 45 years Minimum of 5-8 years of Banking experience in Retail Business with exposure to Priority Banking in a Managerial CapacityStrong understanding of Priority Banking business and operational dynamics & customer needs/preferencesSound Banking knowledge including product, process, risk & complianceNetworking & Relationship Management skillsAbility to handle pressure and deliver challenging business targetsProblem-solving, decision-making, and strategic planning abilitiesEffective communication and interpersonal skillsLeadership, team management & staff development skills

Job Source

https://bdjobs.com/h/details/1519461