Head of Digital Business (VP-SVP)

Digital Business Strategy & Innovation

• Drive the roadmap, enhancement, and business growth of mobile banking platform.

• Participate in all bank-wide digital innovation initiatives, working closely with technical and business teams for seamless execution.

• Lead digital initiatives from inception to completion, ensuring timely delivery and alignment with business objectives.

• Analyze customer feedback and digital app usage data to identify areas for improvement.

• Implement initiatives to enhance the overall digital experience for customers.

Process Improvement & Operational Efficiency

• Identify, optimize, and streamline digital and operational processes to ensure faster service delivery and minimal manual dependency.

• Improve internal digital workflows for better TAT, automation, and consistency across channels.

Market Research and Competitive Analysis:

• Conduct market research to identify emerging trends and opportunities in digital banking and fintech.

• Analyze competitive landscape to inform strategic decisions and partnership opportunities.

Regulatory and Compliance Oversight:

• Ensure all partnership activities comply with regulatory requirements and internal policies.

• Work closely with the compliance department to manage risks associated with partnerships.

• Identify and mitigate risks associated with digital app or web operations.

Cross-Functional Leadership

• Collaborate with IT, Operations, Cards, Retail, Remittance, and other business units to deliver cohesive digital solutions.

• Provide business leadership on technology projects, ensuring business goals translate effectively into system design.

Age At least 35 years Minimum twelve years of working experience in Bank or NBFI or in related fieldStrong analytical and problem-solving skillsAbility to lead a dynamic teamExpert in customer centricity, ownership & delivering results, integrity, collaboration and developing others

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