Sales Manager, Cards Division (SPO-AVP)

The incumbent will be responsible for driving card sales, managing the Direct Sales Team (DST), achieving business targets and ensuring quality customer acquisition. Major responsibilities will include:

• Lead, supervise and manage the Direct Sales Team (DST) engaged in acquisition and sales of credit/debit card products.

• Develop and implement effective sales strategies to achieve monthly, quarterly and annual card acquisition and activation targets.

• Set individual and team-wise sales targets and continuously monitor performance against assigned targets.

• Guide, coach and motivate the sales team to maximize productivity, conversion and quality of business.

• Monitor daily sales activities, leads, applications, approvals, activations and other relevant sales performance indicators.

• Ensure achievement of card acquisition targets while maintaining required portfolio quality and compliance standards.

• Develop new customer acquisition channels and explore opportunities for expanding the Bank's card business.

• Coordinate with Branch Banking, Retail Banking, Marketing, Credit, Operations, Call Centre and other relevant units for smooth processing and delivery of card products.

• Ensure proper documentation, KYC, AML/CFT and other regulatory and internal policy requirements in the sales and customer acquisition process.

• Monitor the performance and productivity of individual Sales Officers/Direct Sales Representatives and take appropriate corrective measures where necessary.

• Conduct regular field visits and accompany sales team members to support customer acquisition and improve sales effectiveness.

• Prepare and submit periodic sales reports, performance dashboards, forecasts and business updates to management.

• Analyze market trends, competitor offerings and customer preferences and recommend appropriate sales initiatives for card products.

• Organize and participate in corporate sales drives, campaigns, fairs, promotional activities and other customer acquisition programs.

• Ensure that sales practices remain ethical, transparent and aligned with the Bank's policies and regulatory requirements.

• Support the development and implementation of incentive schemes and performance measurement mechanisms for the Direct Sales Team.

• Maintain strong relationships with existing and prospective customers and ensure a high level of customer service.

• Perform any other duties and responsibilities assigned by the Management from time to time.

https://bdjobs.com/h/details/1519064

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