Executive (Receptionist)

Aurora Specialized Hospital, located in the heart of Dhaka, is currently seeking a smart, well-presented, and customer-focused individual to join our team as an Executive (Receptionist). This position offers an excellent opportunity to provide outstanding patient service while working in a modern and professional healthcare environment.

Job Responsibilities

• Welcome and assist patients, visitors, and guests with courtesy and professionalism.

• Register patients and maintain accurate patient information in the Hospital Management System (HMS).

• Schedule appointments and coordinate with consultants and departments.

• Handle incoming telephone calls and respond to patient inquiries efficiently.

• Provide accurate information regarding hospital services, consultants, schedules, and procedures.

• Coordinate with Admission, Billing, Diagnostic, Pharmacy, and other departments to ensure smooth patient service.

• Maintain proper records of patient registrations and daily front desk activities.

• Ensure confidentiality of patient information and hospital records.

• Handle patient complaints professionally and escalate issues when necessary.

• Perform any other responsibilities assigned by the management.

Age 25 to 30 years Minimum 2–3 years of relevant experience in Hospital Billing.Excellent communication and interpersonal skills.Strong customer service and patient handling ability.Proficient in MS Office (Word, Excel & PowerPoint).Knowledge of Hospital Management Software (HMS) or ERP systems.Strong telephone etiquette and front desk management skills.Ability to multitask and work under pressure.Professional appearance with a positive attitude.Good command of both Bangla and English.Prior work experience as a Receptionist in a reputed Hospital is mandatory.Minimum 2–3 years of experience in Hospital Reception or Front Desk Operations.Proficiency in MS Word and MS Excel is mandatory.Knowledge of Hospital Management Software (HMS) / ERP System will be given preference.Strong communication and customer service skills.Ability to work independently and in a team environment.Willingness to work on a roster basis, including weekends and public holidays if required.Pleasant personality, professional appearance, and positive attitude.Ability to remain calm and courteous while handling patients and visitors.

https://bdjobs.com/h/details/1514964

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