Trainee Officer-Contact Center (Be the Voice of EBL)

Bangladesh Bank

Category:Bank Jobs

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:Na

Experience:

Educational Requirements: Bachelor/HonorsFresh Business graduate with CGPA of 3.00 or above out of 4.0

Job Location:Dhaka

Salary Range: Tk. 31000 (Monthly)

Published: 20 Jul 2026

Deadline: 26 Jul 2026

Vacancy: --

Job Description

Prime Responsibilities

Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient
resolution. Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
Contribute. Upsell and sell products and services of EBL as deemed fit.

Job Requirements

Previous experience (6+ months) in a similar role will get preference, however fresh business graduates are highly encouraged to apply!Excellent in communication skills. Fluency in English is highly required.Strong computer literacy - ability to navigate online platforms and work with MS Office tools. Willingness to work in a dynamic 24/7 environment (roaster basis), including weekends & public holidays.

Job Source

https://bdjobs.com/h/details/1511834

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