Customer Service Officer (Teller)

Job Location

• At any branch or sub branch located in Bangladesh

Prime Responsibilities

• Cash receipt and cash payment accurately at cash counter ensuring correct denominations.

• Quick and correct entry of cash transactions in the core banking system.

• Comply with note sorting rules, AML policies, and regulatory guidelines.

• Assist in cash and vault management, including cash till balancing, note sorting, and report checking.

• Achieve financial targets (Deposit, Loans, Cards, New Accounts) set by the bank.

• Manage ATM booth, including cash loading, unloading, and reconciliation.

• Hold vault key in absence of the Cash In-Charge.

• Ensure customer satisfaction by providing excellent service in the cash area.

• Maintain adequate stock of forms and brochures in the cash area.

• Ensure accurate display fake note warnings, deposit, and exchange rate information.

• Manage queues, ensure security, and maintain cleanliness in the cash area.

• Maintain confidentiality of customer and bank information.

1 to 2 years of experience in a similar role at a reputed bank (Optional).Willingness to work anywhere in Bangladesh.Excellent in communication and able to work independently.Passionate to learn product and service-related knowledge quickly and in detail.Positive mindset to remain compliant with Bangladesh Bank policies and AML regulations, and directives on Money Laundering prevention.

https://bdjobs.com/h/details/1511842

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