Manager/Senior Manager-IT

IT Infrastructure Management

• Manage and maintain servers, firewalls, routers, switches, storage systems, projectors, printers, laptops, desktops, IP phones, CCTV, biometric devices, and other IT assets.

• Ensure maximum uptime and availability of all IT infrastructure across corporate and factory locations.

• Monitor server health, storage utilization, and system performance, taking proactive corrective actions.

• Plan and implement infrastructure upgrades, capacity expansion, and hardware replacement.

Network Administration

• Administer LAN, WAN, VPN, Wi-Fi, Internet connectivity, and network security.

• Configure and maintain routers, managed switches, firewalls, and wireless access points.

• Monitor network performance and resolve connectivity issues with minimal downtime.

• Maintain updated network topology diagrams and documentation.

Server, Backup & Disaster Recovery

• Manage Windows Server and related services (Active Directory, DNS, DHCP, File Server, Print Server).

• Ensure daily, weekly, and monthly backup of servers, databases, ERP systems, and user data.

• Periodically test backup restoration to ensure business continuity.

• Develop, maintain, and execute Disaster Recovery (DR) and Business Continuity (BCP) plans.

Cybersecurity & Information Security

• Implement endpoint security, antivirus, firewall, email security, and access control policies.

• Monitor and respond to cybersecurity threats and security incidents.

• Ensure compliance with organizational IT security policies.

• Conduct regular vulnerability assessments and recommend security improvements.

ERP & Business Application Support

• Support ERP implementation, maintenance, and troubleshooting.

• Coordinate with ERP vendors for upgrades, issue resolution, and system optimization.

• Support business applications, databases, email systems, and cloud-based services.

End User Support

• Provide Level 1, Level 2, and Level 3 technical support to users.

• Diagnose and resolve hardware, software, network, printer, and email issues.

• Ensure all service requests are resolved within agreed Service Level Agreements (SLAs).

• Set up laptops, desktops, email accounts, user IDs, access rights, and software for new employees within established timelines.

• Provide dedicated IT support to the Managing Director and senior management.

IT Asset & Vendor Management

• Maintain complete inventory of IT hardware, software licenses, and accessories.

• Track repair and maintenance records for all IT assets.

• Coordinate with vendors for AMC, warranty claims, procurement, and maintenance services.

• Manage IT department no-dues clearance during employee separation.

Collaboration & Communication Systems

• Administer Microsoft Outlook, Microsoft Teams, Zoom, Google Meet, and other collaboration platforms.

• Organize and support virtual meetings, video conferences, and presentations for management.

• Ensure uninterrupted email and communication services.

Documentation & Reporting

• Maintain documentation for IT infrastructure, configurations, licenses, SOPs, and network diagrams.

• Prepare periodic reports on system performance, incidents, backups, security, and IT asset utilization.

• Maintain records of preventive maintenance activities.

• Budget & Project Management

• Prepare annual IT budgets for hardware replacement, software licensing, infrastructure upgrades, and IT projects.

• Evaluate new technologies and recommend cost-effective IT solutions.

• Lead IT infrastructure enhancement and digital transformation initiatives.

Compliance & Governance

• Ensure compliance with organizational IT policies and regulatory requirements.

• Support internal and external IT audits.

• Develop and implement IT standard operating procedures (SOPs).

10 -12 years of relevant experience in IT Infrastructure, Network Administration, and Technical Support.At least 3–5 years in a managerial role within a manufacturing organization is preferred.Experience supporting ERP systems in manufacturing environments will be an advantage.Key Focus Areas:IT Infrastructure & Operations.Network & Server ManagementCyber securityERP & Business Application SupportCloud ServicesBusiness Continuity & Disaster RecoveryDigital TransformationIT Governance & ComplianceVendor & Asset Management Service Delivery & User Support.Technical Competencies: IT Infrastructure Management. Server Administration (Windows Server) Active Directory, DNS, DHCP. Network Administration (LAN/WAN/Wi-Fi/VPN) Firewall & Network Security  Cybersecurity & Endpoint Security  Backup & Disaster Recovery  Storage Management  Cloud Computing (Microsoft 365, Azure, AWS)  ERP Support  Microsoft Outlook Administration  Microsoft Teams, Zoom & Google Meet Administration  IT Asset Management  Hardware & Software Troubleshooting Helpdesk & SLA Management Vendor Management.IT Documentation & Reporting.

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