Customer Service Manager (PO to FAVP)

• Overall Operations Supervision: Supervise day-to-day general banking operations, clearing, cash management, and customer service delivery channels to ensure seamless operational workflows.

• Business Target Support: Actively support the Branch Manager in achieving the branch’s financial targets by identifying cross-selling opportunities, retaining key customer accounts, and mobilizing retail deposits.

• Service Excellence & Digital Migration: Maintain top-tier customer service standards for walk-in clients, corporate representatives, and HNWIs, while actively driving customer migration to digital banking applications and Alternative Delivery Channels (ADC).

• Cost & Profitability Optimization: Enforce internal cost-control mechanisms and minimize operational wastage to maximize the branch's overall profitability.

• Audit Readiness & Record Management: Maintain impeccable, auditable maintenance of all branch files, vouchers, registers, and accounts to ensure the branch consistently secures excellent ratings in internal, external, and regulatory audits.

• AML & KYC Regulatory Compliance: Ensure absolute adherence to the Bank's internal governance policies, central bank directives, and Anti-Money Laundering (AML/CFT) guidelines by strictly monitoring transaction profiles and Know Your Customer (KYC) compliance.

Age At most 40 years Both males and females are highly encouraged to apply.Must be energetic, confident, highly resourceful, and possess a strong customer-centric mindset.Elite interpersonal, problem solving, and conflict-resolution capabilities alongside excellent verbal and written communication skills.Requirements regarding age or experience may be relaxed for highly deserving candidates.

https://bdjobs.com/h/details/1509051

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