Branch Customer Service Officer (Cash/General)

Responsibilities & Context

General Banking:

• Address and resolve customer complaints in a timely and effective manner.

• Develop and implement innovative ideas to enhance customer service and satisfaction.

• Promote and advise customers on the bank’s products and services.

• Ensure compliance with internal and external regulations and policies.

• Build and maintain strong relationships with the bank`s customers and stakeholders.

• Achieve business, operational, and financial targets while expanding the client base.

• Meet the company’s Key Performance Indicators (KPIs).

Cash Department:

• Process cash transactions (payments and receipts) efficiently, ensuring minimal wait times.

• Deliver excellent customer service in the cash area, maintaining high customer satisfaction levels.

• Meet and exceed business targets set by management.

• Monitor and prevent fraudulent activities, including fake notes and money laundering.

• Perform ATM maintenance, cash loading, and reconciliation.

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