Branch Sales & Service Manager (BSSM)

Eastern Bank PLC (EBL), one of Bangladesh`s premier private commercial banks, is renowned for its commitment to innovation, service excellence, and customer-centric banking solutions. As part of our ongoing growth and expansion, we are seeking experienced, energetic, and results-driven banking professionals to join our Retail Banking Branch team.

If you are passionate about building lasting customer relationships, driving business growth, leading high-performing teams, and delivering exceptional banking experiences, we invite you to explore the following career opportunities and become part of a dynamic organization that is shaping the future of banking in Bangladesh.

• Job grade: Senior Principal Officer (SPO) to First Assistant Vice President (FAVP)

• Job Location: Anywhere in Bangladesh, considering the capacity.

Key Responsibilities:

• Support the Branch Manager in achieving business objectives, driving portfolio growth, and ensuring service excellence across all customer segments.

• Drive growth in liabilities, assets, and other key business portfolios while maintaining strict adherence to prudent risk management standards.

• Supervise, guide, and support Relationship Officers / Relationship Managers in achieving assigned sales and service targets.

• Lead and execute sales campaigns, customer engagement initiatives, business presentations, and other business development activities.

• Ensure delivery of superior customer service by effectively addressing and resolving customer complaints in coordination with relevant internal stakeholders.

• Authorize and monitor non-cash transactions in compliance with regulatory requirements and internal control frameworks.

• Continuously monitor asset portfolio quality and proactively identify, assess, and escalate potential risk concerns.

• Conduct preliminary screening and assessment of Retail and SME loan applications to ensure policy compliance and mitigate fraud and credit risk exposure.

Experience Requirements (by Grade):SPO: 5-6 yearsAVP to VP: 7-12 years & aboveOther Requirements:Strong business acumen with an established professional network.Willingness to be geographically mobile and flexible.Strong interpersonal and relationship management skills.Capability to engage self in a collaborative and performance-driven work culture.Ability to comply with process guidelines and ensure top notch customer service.Ability to identify and onboard new business opportunities and manage customer relationships.

https://bdjobs.com/h/details/1499651

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