Branch Operations Manager (BOM)

Eastern Bank PLC (EBL), one of Bangladesh`s premier private commercial banks, is renowned for its commitment to innovation, service excellence, and customer-centric banking solutions. As part of our ongoing growth and expansion, we are seeking experienced, energetic, and results-driven banking professionals to join our Retail Banking Branch team.

If you are passionate about building lasting customer relationships, driving business growth, leading high-performing teams, and delivering exceptional banking experiences, we invite you to explore the following career opportunities and become part of a dynamic organization that is shaping the future of banking in Bangladesh.

• Job Grade: Senior Principal Officer (SPO) to First Assistant Vice President (FAVP)

• Job Location: Anywhere in Bangladesh, considering the capacity.

Key Responsibilities:

• Act as BAMLCO and ensure compliance with AML, CFT, audit, operational risk, and regulatory requirements.

• Ensure adherence to Bank policies, regulatory guidelines, and timely reporting to Head Office and regulators.

• Authorize financial and non-financial transactions with proper verification and supporting documentation.

• Manage branch vault operations, cash holding, custodianship, and service-level standards.

• Monitor branch GLs, suspense accounts, reconciliations, and income-expense entries.

• Oversee clearing, locker operations, security items, and branch deliverables as per approved processes.

• Lead and supervise Cash Officers to achieve assigned KPIs and maintain operational excellence.

• Ensure high-quality customer service across cash and non-cash service areas.

Experience Requirements (by Grade):SPO: 5-6 yearsAVP to VP: 7-12 years & aboveOther Requirements:Strong business acumen with an established professional network.Willingness to be geographically mobile and flexible.Strong interpersonal and relationship management skills.Capability to engage self in a collaborative and performance-driven work culture.Ability to comply with process guidelines and ensure top notch customer service.Ability to identify and onboard new business opportunities and manage customer relationships.

https://bdjobs.com/h/details/1499653

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