Customer Service Manager

Job Description:

• Deliver high-quality front-line customer service and ensure a consistently positive customer experience.

• Handle customer inquiries, service requests, and complaints professionally and in a timely manner.

• Achieve assigned business targets through quality business acquisition and relationship management.

• Ensure accurate KYC and CDD/EDD documentation in compliance with Bangladesh Bank regulations, AML/CFT guidelines, and internal policies.

• Maintain proper custody and control of customer records, forms, and security items.

• Assist in account opening, account maintenance, and other retail banking services in line with centralized procedures.

• Process loan applications, analyze credit risk, and manage the documentation for SME and Corporate clients.

• Handle Import, Export, Back-to-Back LC, EDF, LTR, and Bill Collections in compliance with Bangladesh Bank guidelines.

• Support branch management in audit, inspection, and compliance-related matters.

Additional Job Requirements:Experience of working in a centralized process and real time on-line banking environment is preferable Knowledge & expertise in Islamic Banking will be considered as an added qualificationExcellent business communication skills with effective business acumen Leadership qualities in managing, coaching and mentoring peopleExperience Required:Minimum 7 (seven) years of experience in branches of reputed Banks; 2 (two) year of experience in similar role is preferable.

https://bdjobs.com/h/details/1498028

• remote jobs
• Education News
• Weekly Jobs Newspaper
• Production & Commercial
• Driving / Motor Technician
• Agro based Industry
• Real Estate/Development
• Security Service
• IT & Telecommunication
• Accounting/Finance

• Crystal International Group Limited (HK)
• M/S. North Bengal Shipping Agencies (Pvt.) Ltd.
• Bardown Sports Inc
• GARI IMPORT.com.bd
• DEKKO Legacy Group
• Flora Agro Food & Beverage Ltd
• Noakhali Club Dhaka Limited
• Dynamic Agro Farm`s
• Shiropa Development Society
• ARICH CON LIMITED

• Anywhere in Bangladesh
• Chittagong
• Rajshahi
• Sylhet
• Mymensingh
• Barishal
• Khulna
• Rangpur
• Dhaka