BRAC Bank Job Circular 2023 - www.bracbank.com

Job Context

BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Technology Division.

Job Responsibilities

• Design and implement IT governance framework, including industry standards best practices such as ISO, ITIL, COBIT, etc.;
• Ensure IT compliance by maintaining all regulatory, statutory, and legal obligations;
• Design and implement processes (incident management, problem management, change management, capacity management, service level management, asset management, etc.) and ensure process adherence across all service owners;
• Design the service reporting framework, ensure that KPIs are in place, and service reports are produced, stored, and reviewed periodically;
• Document the agreed levels of service (OLA) to be delivered and ensure that the customer's current and future service requirements are identified, understood, and updated in the OLA;
• Ensure that service performance reviews are regularly performed, improvement initiatives identified in service reviews are recorded and progress reports are provided to customers;
• Ownership and coordination of all kinds of IT Audit Process, including compliance audit, information security audit, Bangladesh Bank IT audit, and external IT Audit;
• Should have hands-on experience in implementing ITSM standards like ISO 20000, ISO/IEC 27001, etc., and ITSM Applications like HP Service Manager, Symphony Summit, ManageEngine, Service Now, BMC Remedy, SCSM, etc. in a large organization in Bangladesh;
• Should know about Bangladesh Bank ICT Policy, internal and external IT Audit procedures of large organizations in Bangladesh;
• Budget efficiently for Technology Division;
• Manage IT governance, standardization, and audit team.

Educational Requirements

• Minimum Bachelor's degree from a reputed university with a satisfactory academic track record; candidates with a degree in CSE/EEE/ETE/ECE will be preferred;
• A Master of Business Administration (MBA) in a relevant field will be an added advantage;

Additional Requirements

• 5 to 9 years of experience in related areas (IT Governance, Standardization, IT Audit coordination, etc.);
• Should have strong knowledge of ITIL, ITSM, ISMS, etc.;
• A clear understanding of IT audit methodologies, IT governance, and standardization processes and policies;
• Excellent communication and presentation skills;
• A collaborative approach is a must;
• Certification in ITIL and ISO would get preference;
• Be self-propelled, customer-centric, a team player, and capable of meeting deadlines.