Customer Relation Manager

• Communicate with patients and their attendants regarding treatment options and services.

• Counsel and guide prospective patients throughout the treatment decision process.

• Conduct telemarketing and follow-up activities with inquiries and leads.

• Collect, organize, and manage patient medical reports.

• Coordinate with partner hospitals, doctors, and healthcare providers regarding appointments, treatment plans, and cost estimates.

• Maintain strong relationships with patients, attendants, hospitals, and business partners.

• Handle patient inquiries, concerns, and service-related issues professionally.

• Assist patients with appointment scheduling, medical visa, and treatment coordination.

• Represent the company at medical seminars, health fairs, and promotional events.

• Maintain patient records and prepare regular activity reports.

• Achieve assigned targets and ensure high patient satisfaction.

• Perform other customer relationship and medical tourism-related responsibilities as assigned by management.

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