Deputy General Manager (DGM) - Operations

• Lead and supervise overall operational activities of the assigned healthcare facilities/services.
• Ensure efficient, safe, patient-centered and quality-focused service delivery.
• Establish operational targets and monitor departmental performance against agreed KPIs.
• Identify operational gaps and implement corrective and preventive actions.
• Ensure effective coordination among clinical, administrative and support functions.
• Drive continuous improvement in service quality, productivity, efficiency and patient satisfaction.
• Ensure compliance with organizational policies and applicable regulatory requirements.
• Prepare regular operational reports and present key findings and recommendations to senior management.
• Lead operational initiatives and projects assigned by the management.

Key Experience & Competencies RequiredThe ideal candidate should have proven experience in:Managing and overseeing day-to-day hospital/healthcare operations to ensure efficient and uninterrupted service delivery.Leading clinical and non-clinical operational teams, including coordination among doctors, nurses, technicians, customer service, administration and support functions.Developing and implementing operational policies, SOPs, systems and workflows to improve efficiency and service quality.Monitoring patient flow, service delivery, patient satisfaction and overall operational performance.Ensuring compliance with applicable healthcare regulations, licensing requirements, clinical standards and organizational policies.Experience in quality assurance, patient safety, infection prevention and control, and healthcare accreditation/quality management systems will be an advantage.Managing manpower planning, workforce utilization, duty rosters and departmental performance.Monitoring operational KPIs, productivity, revenue-related operational indicators and cost efficiency.Coordinating with HR, Finance, Marketing, Medical Services, Nursing, Laboratory, Radiology, Pharmacy, IT and other departments for smooth organizational operations.Handling patient complaints, service recovery and critical operational issues in a professional and timely manner.Experience in process improvement, operational planning, budgeting and resource optimization.Managing and coordinating new projects, branch/unit openings, service expansion and operational development initiatives.Strong understanding of healthcare service quality, customer/patient experience and professional ethics.Ability to work closely with senior management and provide operational reports, analysis and recommendations for strategic decision-making.

https://bdjobs.com/h/details/1535659

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