Job Responsibilities
1. Overall Administration
Manage and supervise the day-to-day administrative operations of the hospital/diagnostic center.
Develop and implement administrative policies, procedures, and SOPs.
Ensure smooth coordination between all departments.
Monitor operational efficiency and resolve administrative issues.
Report operational and administrative matters to the Managing Director/CEO/Director.
2. Hospital & Diagnostic Operations
Ensure smooth operation of OPD, emergency, diagnostic, laboratory, radiology, pharmacy, admission, discharge, billing, reception, and other support services.
Coordinate with doctors, nurses, technicians, and other departments.
Monitor patient flow and minimize waiting time.
Ensure proper maintenance of patient service standards.
Handle operational problems and complaints promptly.
3. Human Resource & Staff Management
Coordinate recruitment, joining, transfer, promotion, and separation processes with HR/Management.
Prepare and monitor duty rosters and staff deployment.
Monitor attendance, punctuality, leave, overtime, and disciplinary matters.
Evaluate staff performance and recommend corrective actions.
Ensure adequate manpower in all departments.
Conduct regular meetings with administrative/support staff.
4. Compliance & Regulatory Affairs
Ensure compliance with applicable healthcare, diagnostic, labor, fire safety, environmental, and local regulatory requirements.
Maintain necessary licenses, registrations, certificates, and renewals.
Coordinate with government/regulatory authorities when required.
Ensure proper documentation for inspections and audits.
Implement organizational policies and healthcare standards.
5. Facility & Maintenance Management
Supervise building, electrical, plumbing, HVAC, generator, lift, medical gas, water supply, and other facility-related services.
Ensure preventive and corrective maintenance.
Coordinate with contractors and service providers.
Monitor cleanliness, hygiene, waste management, and pest control.
Ensure proper signage, lighting, seating, and patient facilities.
6. Security & Safety
Supervise security personnel and security systems.
Ensure CCTV monitoring and security procedures.
Develop emergency response and evacuation procedures.
Ensure fire safety equipment and drills are properly maintained.
Investigate incidents and prepare reports.
7. Procurement & Inventory Coordination
Coordinate procurement of medical, laboratory, office, housekeeping, and other supplies.
Monitor stock levels and prevent shortages or unnecessary purchases.
Coordinate with suppliers/vendors.
Verify service quality and delivery schedules.
Support cost-control initiatives.
8. Patient Service & Customer Relations
Monitor reception, customer care, appointment, admission, and help-desk services.
Handle escalated patient/customer complaints.
Establish systems to improve patient satisfaction.
Monitor patient feedback and take corrective action.
Maintain professional behavior and service standards among employees.
9. Finance & Cost Control
Coordinate with Finance/Accounts regarding administrative expenses.
Monitor departmental budgets and operating costs.
Control unnecessary administrative expenditure.
Review vendor bills and service contracts where applicable.
Support management in cost-reduction initiatives.
10. Documentation & Reporting
Prepare daily/weekly/monthly administrative reports.
Maintain records of attendance, incidents, maintenance, security, complaints, inventory, and other administrative activities.
Analyze operational data and provide recommendations to management.
Maintain proper filing and documentation systems.
11. Quality Management
Support implementation of quality management systems.
Ensure SOPs are followed by staff.
Conduct regular departmental inspections.
Identify operational gaps and implement corrective actions.
Support internal and external audits/accreditation activities.
12. Leadership & Coordination
Lead the administrative team and support-service departments.
Conduct regular coordination meetings.
Set departmental targets and monitor performance.
Motivate employees and maintain discipline.
Act as the key coordination point between management and operational departments.
Age 35 to 55 years Patient satisfactionPatient waiting timeStaff attendance & disciplineOperational efficiencyComplaint resolution timeFacility uptimeMaintenance costAdministrative expense controlRegulatory complianceAudit performanceInventory availabilitySecurity incidentsCleanliness & hygiene standardsStaff productivity
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