Assistant NOC Manager

Smart Bio-Inception Limited

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:At least 22 years

Experience:At least 2 yearsThe applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, ISP, Computer Hardware/Network Companies, Electronic Equipment/Home Appliances, Technical InfrastructureFreshers are also encouraged to apply.

Educational Requirements: Bachelor in Engineering (BEngg)

Job Location:Khulna

Salary Range: Tk. 18000 - 25000 (Monthly)

Published: 09 Sep 2026

Deadline: 09 Oct 2026

Vacancy: 1

Job Description

Lead and manage 24×7 Network Operations Center (NOC) activities to ensure maximum network availability, service stability, and SLA compliance.
Monitor, operate, and maintain ISP backbone, core, edge, FTTH, GPON/EPON, enterprise, and branch networks.
Configure, manage, troubleshoot, and optimize MikroTik routers, including routing, firewall, NAT, QoS, VLAN, bandwidth management, and related network services.
Configure and maintain managed switches, including VLAN, trunk/access ports, STP/RSTP, LACP, port isolation, link aggregation, and other Layer-2 features.
Monitor and manage upstream connectivity, including bandwidth utilization, latency, packet loss, route quality, and service availability.
Monitor, configure, and troubleshoot BGP sessions with upstream providers, IXs/NIXs, peers, and other network partners.
Analyze BGP routes, prefixes, routing policies, path selection, route advertisements, and inbound/outbound traffic behavior.
Coordinate with upstream providers, IX/NIX operators, vendors, and partners during connectivity issues, routing incidents, maintenance, and capacity upgrades.
Design, review, document, and implement network topology and architecture for backbone, aggregation, distribution, access, FTTH, and branch networks.
Plan and implement network expansion, redundancy, failover, capacity upgrades, and infrastructure optimization.
Lead major incident management, advanced troubleshooting, service restoration, and Root Cause Analysis (RCA) for critical network incidents.
Act as the final technical escalation point for major network, routing, connectivity, latency, packet-loss, and service-impacting issues.
Manage and guide NOC Engineers, Team Leads, and Branch Office technical teams, including shift planning, task distribution, technical support, and performance evaluation.
Coordinate closely with Core Network, Transmission, System, Security, Field Operations, Customer Support, upstream providers, IXs/NIXs, and vendors.
Monitor network infrastructure using tools such as LibreNMS, Zabbix, Cacti, SmokePing, and other network monitoring and alerting platforms.
Proactively monitor bandwidth utilization, link status, CPU/memory usage, interface errors, optical levels, latency, packet loss, routing changes, and network availability.
Analyze monitoring data and traffic trends to identify potential bottlenecks, capacity limitations, or network degradation before they impact customers.
Ensure timely execution and proper coordination of planned maintenance, emergency maintenance, link migration, equipment replacement, and network upgrade activities.
Maintain accurate network diagrams, IP documentation, topology maps, device inventories, configuration records, SOPs, incident reports, RCA reports, and operational KPIs.
Ensure proper configuration backup and documentation for routers, switches, and other critical network devices.
Develop and improve NOC processes, escalation procedures, monitoring standards, troubleshooting workflows, and operational SOPs.
Provide technical mentoring and training to NOC and network team members to improve troubleshooting and operational capability.
Work proactively to improve network uptime, redundancy, routing efficiency, latency, packet-loss performance, and overall customer experience.
Perform any other responsibilities assigned by the supervisor related to NOC, network operations, infrastructure, routing, or ISP service management.