Privilege Banking - Centre Manager

Bangladesh Bank

Category:Bank Jobs

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:Na

Experience:At least 7 yearsThe applicants should have experience in the following business area(s): Banks

Educational Requirements: Bachelor/HonorsBachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related discipline from a reputed university.No third division/class or equivalent CGPA is allowed at any stage of the academic career.Preferably completed Banking Diploma courses (JAIBB & AIBB)

Job Location:Dhaka

Salary Range: Negotiable

Published: 07 Sep 2026

Deadline: 17 Sep 2026

Vacancy: --

Job Description

Job Grade : AVP - VP

Portfolio & Relationship Management

Monitor the quality, profitability and growth of the Centre's customer portfolio
Ensure effective management of key/high-value relationships and proactively address customer needs with regular client contact
Manage and deepen relationships with existing Privilege Banking customers to drive retention and portfolio growth
Ensure regular customer engagement, portfolio reviews and proactive resolution of customer needs
Business Growth & Performance
Drive the Centre's deposit, lending, investment, fee-income and overall business targets
Develop and execute Centre-level business plans to achieve sustainable growth
Identify and capitalize on new business and customer acquisition opportunities
People & Team Management
Lead, coach and develop the Centre team to achieve business, service and productivity objectives
Set clear performance expectations, monitor individual and team performance and identify development needs
Foster a collaborative, customer-centric and performance-driven culture
Stakeholder & Channel Management
Build effective relationships with Branches, Head Office and other internal/external stakeholders to support business growth
Establish effective referral and collaboration mechanisms across channels
Represent the Centre in relevant customer, business and stakeholder engagements
Centre Operations & Service Excellence
Ensure smooth, efficient and consistent day-to-day Centre operations
Maintain high service standards and turnaround times for Privilege customers
Monitor service quality and take corrective action where required
Risk, Compliance & Control
Ensure adherence to Bangladesh Bank regulations and the Bank's policies, SOPs, KYC/AML, internal controls and audit requirements
Ensure operational risks, exceptions and control gaps are identified and addressed promptly
Maintain audit readiness and ensure timely closure of audit/compliance observations
Plan financial, regulatory, compliance or operational reviews/audits
Coordinate work with Risk, Legal & Compliance and other control-related activities and with others within Internal Audit
Follow the Risk Register from AML & CFT Department
Provide advice on internal control and participates in enhancing internal audit standards and practices within MTB
Provide feedback on performance of Internal Auditors, on audit assignments, as applicable

Mutual Trust Bank PLC is an equal opportunity employer. We are committed to an inclusive recruitment process and equal opportunity for all job applicants.

Only shortlisted candidates will be contacted for further assessment.

Job Requirements

Knowledge in Banking products and processResponsiveness to resolve customers' problemsInitiative and drive to achieve set targets and service standardsCreativity in terms of meeting customer demands with existing productsMultitasking and ability to work under stressed situationHandling Customer queries efficient and effectively

Job Source

https://bdjobs.com/h/details/1530653