Privilege Banking - Centre Manager

Job Grade : AVP - VP

Portfolio & Relationship Management

• Monitor the quality, profitability and growth of the Centre's customer portfolio

• Ensure effective management of key/high-value relationships and proactively address customer needs with regular client contact

• Manage and deepen relationships with existing Privilege Banking customers to drive retention and portfolio growth

• Ensure regular customer engagement, portfolio reviews and proactive resolution of customer needs

  Business Growth & Performance

• Drive the Centre's deposit, lending, investment, fee-income and overall business targets

• Develop and execute Centre-level business plans to achieve sustainable growth

• Identify and capitalize on new business and customer acquisition opportunities

  People & Team Management

• Lead, coach and develop the Centre team to achieve business, service and productivity objectives

• Set clear performance expectations, monitor individual and team performance and identify development needs

• Foster a collaborative, customer-centric and performance-driven culture

  Stakeholder & Channel Management

• Build effective relationships with Branches, Head Office and other internal/external stakeholders to support business growth

• Establish effective referral and collaboration mechanisms across channels

• Represent the Centre in relevant customer, business and stakeholder engagements

  Centre Operations & Service Excellence

• Ensure smooth, efficient and consistent day-to-day Centre operations

• Maintain high service standards and turnaround times for Privilege customers

• Monitor service quality and take corrective action where required

  Risk, Compliance & Control

• Ensure adherence to Bangladesh Bank regulations and the Bank's policies, SOPs, KYC/AML, internal controls and audit requirements

• Ensure operational risks, exceptions and control gaps are identified and addressed promptly

• Maintain audit readiness and ensure timely closure of audit/compliance observations

• Plan financial, regulatory, compliance or operational reviews/audits

• Coordinate work with Risk, Legal & Compliance and other control-related activities and with others within Internal Audit

• Follow the Risk Register from AML & CFT Department

• Provide advice on internal control and participates in enhancing internal audit standards and practices within MTB

• Provide feedback on performance of Internal Auditors, on audit assignments, as applicable

Mutual Trust Bank PLC is an equal opportunity employer. We are committed to an inclusive recruitment process and equal opportunity for all job applicants.

Only shortlisted candidates will be contacted for further assessment.

Knowledge in Banking products and processResponsiveness to resolve customers' problemsInitiative and drive to achieve set targets and service standardsCreativity in terms of meeting customer demands with existing productsMultitasking and ability to work under stressed situationHandling Customer queries efficient and effectively

https://bdjobs.com/h/details/1530653

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