Operations Manager

CARE Bangladesh

Category:NGO

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:22 to 30 years

Experience:2 to 5 yearsThe applicants should have experience in the following business area(s): Tour Operator, Travel Agency, Travel Startup

Educational Requirements: Bachelor/Honors

Job Location:Dhaka

Salary Range: Tk. 16000 - 22000 (Monthly)

Published: 04 Aug 2026

Deadline: 12 Aug 2026

Vacancy: 1

Job Description

The Operations Manager plays a central role in ensuring that Travels Care delivers consistent, high-quality travel experiences to clients. This role sits between the front-line sales/customer service teams and senior management, translating business goals into smooth day-to-day execution. The position requires balancing operational efficiency, cost control, vendor relationships, and customer satisfaction often under time-sensitive conditions (flight delays, booking changes, last-minute client requests, etc.).

Oversee daily travel operations: bookings, ticketing, itineraries, and confirmations
Coordinate with airlines, hotels, transport providers, and vendors for service delivery
Supervise, train, and manage performance of operations staff
Develop and enforce SOPs to improve operational efficiency
Monitor budgets, control costs, and negotiate vendor rates
Handle escalated customer complaints and resolve service disruptions
Ensure compliance with travel regulations, licensing, and safety standards
Prepare operational performance reports for senior management
Identify process improvements to boost efficiency and customer satisfaction
Manage key vendor/partner relationships and contract negotiations

Job Requirements

Age 22 to 30 years

Job Source

https://bdjobs.com/h/details/1516772