Handle high volume incoming calls to Helpline.
Assist customers with inquiries, complaints, product information, and issue resolution.
Provide clear and accurate information regarding company products and services.
Identify customer needs, clarify information, research issues, and provide solutions.
Investigate and resolve customer complaints in a timely manner.
Refer unresolved issues to designated persons.
Report complex issues to the team leader.
Stay updated on company products, services, and promotions.
Educate customers about product features and benefits.
Handle social media communication (Facebook, WhatsApp, etc.) and respond to customer queries.
Age At least 18 yearsOnly Male
https://bdjobs.com/h/details/1516722