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Deadline was 13 Aug 2026. Browse open positions below.

Customer Care Executive

CARE Bangladesh

Category:NGO

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Job Summary

Sex type: Both

Job Nature:Full Time

Age:Na

Experience:

Educational Requirements: Minimum HSC or Bachelor`s degree in any discipline

Job Location:Dhaka

Salary Range: --

Published: 15 Jul 2026

Deadline: 13 Aug 2026

Vacancy: --

Job Description

Join UNICARE and be the voice of care that listens, understands and creates a positive experience for every patient.

ROLE OVERVIEW

The Customer Care Executive is responsible for handling patient inquiries, providing accurate information about our services, addressing concerns and ensuring a smooth and satisfying experience for every patient.

KEY RESPONSIBILITIES

Respond to patient inquiries via phone, email, social media and in-person with professionaliam and empathy.
Provide accurate information about our services, test packages, reports and appointments.
Assist patients in booking appointments and managing schedules.
Follow up and ensure timely report delivery and feedback collection.
Handle complaints and resolve issues with a positive and solution-oriented approach.
Maintain patient records and update data accurately in the system.
Coordinate with relevant departments to ensure seamless patient support.
Promote UNICARE services and health packages to walk-in and calling patients.

Department: Customer Care

Reports To: Manager - Customer Care

Job Requirements

Excellent communication skills in Bengali & EnglishPleasant voice and friendly personalityGood knowledge of MS Office and basic computer skillsStrong listening skills and problem-solving abilityPrevious experience in customer service will be an advantageHonest, patient and team-oriented

Job Source

https://bdjobs.com/h/details/1509512

Applications Closed