Join UNICARE and be the voice of care that listens, understands and creates a positive experience for every patient.
ROLE OVERVIEW
The Customer Care Executive is responsible for handling patient inquiries, providing accurate information about our services, addressing concerns and ensuring a smooth and satisfying experience for every patient.
KEY RESPONSIBILITIES
- Respond to patient inquiries via phone, email, social media and in-person with professionaliam and empathy.
- Provide accurate information about our services, test packages, reports and appointments.
- Assist patients in booking appointments and managing schedules.
- Follow up and ensure timely report delivery and feedback collection.
- Handle complaints and resolve issues with a positive and solution-oriented approach.
- Maintain patient records and update data accurately in the system.
- Coordinate with relevant departments to ensure seamless patient support.
- Promote UNICARE services and health packages to walk-in and calling patients.
Department: Customer Care
Reports To: Manager - Customer Care
Excellent communication skills in Bengali & EnglishPleasant voice and friendly personalityGood knowledge of MS Office and basic computer skillsStrong listening skills and problem-solving abilityPrevious experience in customer service will be an advantageHonest, patient and team-oriented
https://bdjobs.com/h/details/1509512
Graphic Designer (Image , Video Editing Services)
Category:NGO
Published:05 Jul 2026
Deadline:04 Aug 2026