Employer: NY Home Care – Jackson Heights, New York, USA
Job Location: Dhaka – Bangladesh (Only Bangladeshi Citizens Can Apply)
About the Role:
We are looking for a dedicated Home Care Service Coordinator to join our Dhaka Office team. This is a full-time night shift role (Bangladesh time: 7:00 PM – 4:00 AM), working 5 days a week with Saturday-Sunday off.
Fresh graduates are also welcome – training will be provided. If you have strong English communication skills, basic IT knowledge, and experience in customer service, caregiver hiring, scheduling, clinical assessment, this role offers a great opportunity to build your career with a US-based organization.
The Service Coordinator is responsible for providing care management for clients and their families/support system and advocates for clients to obtain the full range of needed services and ensures coordination of these services.
Key Responsibilities
- Taking inbound calls from foreign customers.
- Maintain ongoing communication with clients to update records and ensure satisfaction with our services.
- Accurately document all notes and updates and verify timesheets for Personal Attendants PAs.
- Keep electronic records up to date in compliance with agency policies and regulations.
- Coordinate applications and monitor caregiver compliance.
- Report all incidents to your immediate supervisor and provide excellent customer service.
Perform other duties as
- Manage and resolve customer complaints effectively.
- Document all call information according to standard operating procedure.
- Hiring caregiver, schedule
- Assist in caregiver hiring, scheduling, visit verification, Clinical assessment.
- Assist with recruitment and hiring processes.
- Communicate with team members in the USA during EST business hours.
- Maintain accurate records and documentation.
- Ensure confidentiality of client and company information.
Age 24 to 30 years It`s a night shift job, So, don`t apply if you are not a night hawk. If you don`t want to show up for interview, don`t apply. Last but not least " No late & absents" are allowed.
https://bdjobs.com/h/details/1504075
