Acts as the final escalation point of contact for all clients (Telco, ISP & Government) and relevant internal stakeholders to understand requirements and coordinate faster resolution through effective cross-functional collaboration.
Attends customer meetings and coordinates client requirements with internal teams to ensure proper alignment and timely delivery.
Prepares, analyzes, and ensures the timely sharing of analytical reports (daily, weekly, monthly, quarterly, and yearly) for both internal and external stakeholders.
Leads, manages, and mentors the Client Service Operations team to ensure service excellence and operational efficiency.
Ensures timely fault escalation and resolution to maintain SLA compliance and minimize service downtime.
Ensures team members receive proper training and development support to enhance skills and career growth.
Works closely with the team to drive performance and ensure achievement of KPI targets.
Actively contributes to continuous improvement initiatives, including process optimization, automation tool development, and implementation of new EMS features.
Strong leadership to guide teams, ensure accountability, and drive performance and development.Effective decision-making skills to resolve conflicts and manage operational risks.KPI-driven mindset with focus on productivity and goal alignment.Strong stakeholder and enterprise client management skills.Expertise in SLA/KPI compliance, incident and RCA management.Solid knowledge of electrical distribution systems, IP, DWDM, transmission, power systems, and EMS/NMS.Strong capability in reporting, analytics, and KPI dashboard management.Ability to drive process improvement, automation, and effective client communication.
https://bdjobs.com/h/details/1489590
Fiber @ Home Ltd Marketing Promotion Officer
Category:Sales & Marketing
Published:19 Feb 2019
Deadline:20 Mar 2019